Contract modeling

The process by which Evernorth models contracts for systems, facilities and professionals is excruciatingly complex and has not changed in 17 years. To modernize the process and account for greater accuracy, a new tool is being built to utilizing better modeling methods, technology and user-centered design.

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I was brought in to redesign the current front-end for scalability, research and test with multiple user groups and launch a functional MVP in adherence with our internal design system.

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The Contract Modeling tool redesign enhances the experience for contract underwriters to model large-scale contract renewals by improving information architecture and simplifying workflows for adjusting rates.

Key Features

Improved Information Architecture: Enhanced navigation and layout streamline the contract modeling process.
Componentized Interface: Using Material Design as as base, most features were built with reusable components styled to the Cigna brand..
Bulk Editing Functionality: Users can efficiently edit multiple providers and their rate sheets simultaneously.
Extended Rate Sheet categories: Addition of spending by category for better analysis.

Complex Renewals

To ensure the redesign addressed the true needs of users, we conducted extensive research to understand the complex workflow of contract renewals. This involved mapping out pain points, interactions, and handoffs between the contractors, contract underwriters, analysts and clients (hospital systems).

Iterative strategy

To future-proof the UX, we not only addressed immediate user needs but also planned for future features and scalability. By breaking down the design into manageable phases, we continuously tested, refined, and optimized the product. This approach ensured that the contract modeling tool would be adaptable for future enhancements to rate sheets and ML models.

Impact

Workflow Efficiency

Redesigned the information architecture, significantly reducing time spent by contract underwriters navigating and modeling contract renewals.

Improved Data Accuracy

The redesign aligned front-end and back-end architecture to better convey new data models.

Scalable Foundation

Laid the groundwork for future scalability, making the tool adaptable for new features like bulk provider updates and updated rate sheet schemas.

Increased Process Transparency

Through research, we provided better visibility of the contract renewals process at large.

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